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Product restrictions

Due to the size of some of the hardware products that we stock we will ship these using the most appropriate Courier Service depending on the size of the item, and the delivery location. Because of this, we may not always be able to offer a next day delivery service, and we would advise to allow an additional 2 to 3 working days before receiving the order. We cannot ship items that measure 8.6ft or more to: Finland, Greece, Norway and USA (apart from items that are inflatable). We cannot ship items that measure more than 9.6ft to: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden. On receipt of your hardware delivery, we strongly recommend that you unpack and inspect the product with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write 'damaged' and contact us on 03333 359935. If it is not possible to inspect the product before the courier driver leaves then please sign as “unchecked”, and in the unlikely event of you discovering a fault then please contact us immediately. There are unfortunately some items we are unable to ship to some countries, this is due to our contract with the brand or whether it is potentially hazardous to send certain items overseas (for example aerosols). For a list of brand and item restrictions, we would recommend referring to the list below which shows each brand and the countries we are unable to ship them to: Barbour: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Italy, Japan, Mexico, Netherlands, Norway, Poland, Russian Federation, Spain, Sweden, Switzerland, USA Bellroy: Russian Federation, USA Fjallraven: Denmark Hunter: USA Klean Kanteen: Australia, New Zealand Ooni: Denmark