You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order. To return a product, you do not need to call or email us, just follow these simple steps: 1. Complete the online returns form to get a Returns Authorization Number (RAN). To access the form please click the 'Returns' link at the bottom of any page on the site. 2. Repackage your products - remember to put your RAN number on the parcel. Please note that returned products must be unused and have all packaging and tags intact. 3. Return via your preferred method Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas. Address your parcel to our UK address: Internet Fusion The Nucleus, Unit 6 North Kettering Business Park NN14 1UA United Kingdom Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Blackleaf will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Blackleaf reserves the right not to refund the item and arrange to send the item back to you at your expense. A refund confirmation email will be sent to you once your return has been processed.